Quotes from the book: Crisis at Santa's Workshop by Richard Weaver & John Farrell

• Facilitation is defined as helping people get their work done and improve the way they work together.
• The three basic steps of facilitation: 1. help others take responsibility; 2. help others focus on what they need to get done; 3. help improve working relationships.
• Facilitation values the contributions of all. 
• Facilitation believes that collaboration creates better results.
• Facilitation assume that differences among individuals is a required part of collaboration.
• Facilitation helps others achieve results by expressing themselves productively and taking action. 
• The challenge with taking on all of the responsibility is that you own the solutions that are created. 
• You and the rest of your team are definitely going to have to start thinking differently about what it means to be ‘in charge.’
• Trying to work harder using current and effective methods is going to cause your team to have a meltdown. 
• As a leader you need to provide the tools to your team to get the job done right. 
• If the leaders set good examples, then the rest will follow suit.
• The key to thriving in a changing environment is to become more flexible and adaptable. 
• Help create solutions rather than sitting on the sidelines complaining about every new thing that is been tried.
• As leaders we do not take the easy way out. In moments when we do not know what to do, we should not leave our team to figure it out for themselves. Don’t abandon them when they most need you.
• We might not be able to solve the entire problem today, but we can’t focus on the next step.
• Rephrase questions so they do not sound so much like attacks.
• One of the most important things we can do is listen to one another. 
• The key to our productivity is the quality of our work in relationships. It’s about making a commitment to one another’s success.
• Create a variety of ways for people to participate when asking for feedback.
• Encourage everyone to share their constructive opinions, even if you don’t agree with them.
• The change process happens at a very personal level.
• Help people discover their own truth not prescribe it.
• Have production meetings weekly to review progress and make any revisions necessary.
• Plan celebrations.

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